Our Team

Claire Lloyd

General Manager

Claire manages the team at Festivals House and works with our members on a wide range of issues such a child licensing issues, safeguarding and insurance. 

Claire works closely with our Board of Trustees, Adjudicators Council and Festivals Council to plan and deliver areas of strategic development.

Claire manages the day-to-day operations at Festivals House and is on hand to deal with member queries on a wide range of issues affecting the festival community. 

Fay Hayward

Finance Officer

Fay is our Finance Officer and is our first point of contact for queries about membership payments, invoices and other finance enquiries.

Fay can assist with queries about membership subscription, insurance payments, copyright fees or any other finance-related issues that you may have. 

Mark Whittaker

DBS Officer

Mark is our dedicated Disclosure and Barring Service  (DBS) contact for the Federation. He helps our member festivals stay as safe as possible by ensuring that they have the relevant DBS checks in place.  Mark checks and verifies the forms, and also is available to answer any queries you may have have regarding our DBS checking service.

The Federation is has Registered Body status with the DBS and can therefore provide access to DBS checks for individuals or organisations. 


Michelle Shore

Michelle Shore

Office Assistant

Michelle provides support to our members on a wide range of different areas. 

Michelle arranges all our Adjudicator Assessment Days and is the main point of contact for new members who are in the process of joining the Federation. 

Michelle also works on our member mailings, keeps our membership records up-to-date and deals with membership enquiries.


Lyndsey Roberts

Administrative & Marketing Officer

Lyndsey provides day-to-day support to our members by telephone and email.

Lyndsey also works with our website content, social media, and membership communications. 

Lyndsey provides support and advice to our members festivals on marketing, promotion and communications.