Administrative Support Officer: Person Specification

Selection Criteria

Skills

  • Excellent written and oral communication skills. (Essential)
  • Strong organisational skills with excellent attention to detail. (Essential)
  • Excellent customer service skills.  (Essential)
  • The ability to manage mulitiple tasks and work under pressure with accuracy.  (Essential)
  • Excellent IT skills including confident use of web content management systems/CRM/social media (Essential)
  • Creative marking skills using a varety of channels. (Desirable)

Knowledge

  • Excellent knowledge of Microsoft Office 365 package including Excel, Teams and Word.  (Essential)

  • Considerable prior knowledge of using web content management systems and CRM systems to manage data in a work environment. Experience of CiviCRM and Drupal would be a distinct advantage. (Essential)

  • Excellent knowledge of using social media for marketing and promotional purposes. (Essential)
  • Knowledge Google Adwords and Google Analytics to monitor and promote website traffic. (Essential)

Education and training

  • Educated to at least GCSE standard or equivalent. Further education in relevant field would be a distinct advantage. (Essential)
  • Relevant formal qualifications in IT, communications or marketing. (Desirable)
  • Relevant office administration qualification. (Desirable)

Relevant experience

  • Experience of working in a customer facing role. (Essential)
  • Experience of project management. (Essential)
  • Experience of working with CRM or web contact management systems independently. (Essential)
  • Experience of working for a charity or membership organisation. (Essential)
  • Previous experience of event delivery. (Desirable)
  • Knowledge or experience of working in the amateur performing arts/festival field. (Desirable)

Personal attributes

  • Ability to work under pressure as part of a small team. (Essential)
  • Ability to prioritise own workload and work on own initiative with minimal supervision. (Essential)
  • A flexible approach to work. (Essential)
  • A confident and polite manner with the ability to work with the resilience to work under pressure. (Essential)
  • Ability to solve problems and balance competing demands. (Essential)
  • Enthusiastic about the performing arts sector. (Essential)

Registered Charity No: 213125  Registered Charity Name: The British and International Federation of Festivals for Music, Dance and Speech · Company No: 00177744 Limited by guarantee Registered Office: Festivals House, 198 Park Lane, Macclesfield, Cheshire SK11 6UD